Working conditions
software
Mobile Taxi app. To collaborate, you need to install the app at Link (Android 4+)
Commission
Commission is deducted from the program account after each order is completed
- from 8-15% of cash orders;
- 8% of non-cash orders of our fleet;
- 20% of partner non-cash orders;
- 2.5% commission of the payment system for transferring funds to the card; deducted from the transfer amount.
subscription fee
three types of subscription fees for using the app
- 2 UAH per day on a permanent basis;
- 4 UAH per day upon at least one completed order;
- 20 UAH per week upon at least one completed order.
programme account
the account can be replenished at terminals or by non-cash orders. Funds on the account are always available for withdrawal.
The maximum negative balance is -0 UAH, after which the program will be blocked.
replenishment terminals
- PRIVAT24 (Privat24: menu - My Payments-create a new payment – find a company);
- PRIVAT
- CITY24
- EASYPAY
- IBOX
- 2click
attention!
search for "Nazari"in the terminal.
the ID for adding funds to your account is a call sign.
receiving and executing orders
ways to receive an order
- Auto-Capture-automatically accepts orders from the air according to the filter conditions.
- Ether-manually selecting orders based on the filter.
note
orders are displayed on the air without taking into account road junctions.
orders for auto-pick-up come with road junctions in mind.
order types
- order with a fixed rate – the cost, mileage, and addresses are already known.
- orders "by city" – recalculated by taximeter or through the service.
payment type
- cash – payment in cash;
- non – cash-credited to the program's account.
idle time
to correctly calculate downtime, you must:
- by Feed time via the "Enable downtime"setting;
- when a passenger gets into the car, click the "end idle time"button.
- downtime is taken into account if there were more than 5 minutes between pressing "enable" and "end". To calculate intermediate addresses, we use the same functionality: "enable downtime" and "end downtime" (the time is summed up).
- after the calculation, a message is received in the program: the number of minutes of downtime, as well as the cost (before and after).
- if the client asks you to make a stop along the route, you can enable automatic downtime.
note
if the client asks you to completely change the route, you need to contact support using the hot button "continue route" and the manager will process your request.
note
You can cancel the accepted order within 2 minutes after it is accepted.
note
there are penalties for a broken order that the driver took but failed to fulfill.
note
passenger failure. If you were unable to complete the order due to the fact that the customer did not leave or did not answer the call, please contact information support with a request to withdraw the order. We recommend sending messages in the program.
penalties *
penalties for a failed order, for a false call to Baikal, for a false request via hot buttons and text messages
number of breakdowns | fine |
---|
1st breakdown | warning |
2nd breakdown | 50 UAH |
3rd and more | 100 UAH |
* the Company reserves the right to make changes to the terms and amount of finesorder failure
attention!
the term "order failure" refers to the absence of the car at the appointed time, late cancellation of the order, or delay of more than 5 minutes.
order failure
- absence of a car at the address for more than 5 minutes from the delivery time;
- customer's refusal due to the driver's delay of more than 5 minutes from the delivery time;
- late request to withdraw an order for any reason (flat tire, car malfunction, stuck in the snow, stopped by the police, etc.):
- withdrawal of the order after 3 minutes from the moment of acceptance of the standard order;
- removing a pre-order when there are less than 15 minutes left before the delivery time.
exceptions that do not apply penalties to the partner driver:
- error in the program. You need to provide a screenshot confirming the technical failure;
- you have warned the client about the delay in advance and received their consent to wait;
- the customer placed the order incorrectly. For example, you entered the address incorrectly or didn't specify additional conditions (meeting with a sign, transporting an animal, etc.).
- in case of failure of the order, a warning or fine is applied to the driver.
communication with support
- if you have any questions related to order fulfillment, please contact the support service 24/7: +380 (93) 177 0530 or2323 from mobile
- if you have any questions about the program, please contact our office: +380 (44) 535 7555 or +380 (93) 356 0100
Mon-Fri 9: 00-18: 00 - replacing vehicle data:
- takes place remotely or in the company's office.
- Changing your phone number and exiting the app:
- takes place remotely or in the company's office.
- to exit the program, click the "shut down" button, before removing all filters.
Kiev City rates
services | standard | Comfort | business | Universal | minivan |
---|
minimum fare (UAH / km) | 40/1 | 55/2 | 65/2 | 60/2 | 90/2 |
---|
cost of 1 km (UAH) | 6 | 8 | 8,50 | 7 | 8 |
---|
Country rate 1 km (UAH) | 9 | 11 | 11,50 | 10,50 | 11,50 |
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idle time 1 min. (UAH) | 1,50 | 2 | 2 | 1,50 | 2 |
---|
free waiting (min) | 5 | 5 | 5 | 5 | 5 |
---|
driver (UAH) | 115 | 115 | 115 | 115 | 115 |
---|
transportation of an animal (UAH) | 20 | 20 | 20 | 20 | 20 |
---|
air conditioner (UAH) | 15 | — | — | 15 | 15 |
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Courier (UAH) | 30 | 30 | 30 | 30 | 30 |
---|
salon loading (UAH) | 30 | 30 | 30 | 30 | 30 |
---|
meeting with a sign (UAH) | 50 | 50 | 50 | 50 | 50 |
---|
driver's responsibility
the driver can be blocked until the situation is clarified, via:
- unauthorized tariff increase;
- insulting the client or using swearing;
- transfer of customer/order data to 3 persons;
- complaints from the passenger about the condition of the car and unpleasant smell;
- violation of the rules for working with clients.
attention!
all disputes are resolved only through the customer and partner Information Support Department by calling:
+380 (44) 535 7555forbidden | the driver has the right to cancel the order in the event of |
---|
independently change / increase the tariff | inappropriate or aggressive customer behavior |
ask customer to cancel order |
contact customer after order completion | of pronounced alcohol or drug intoxication |
use swear words in the presence of a client or employee of the company |
discuss ethnic, intimate, political and religious topics | if the customer's clothing is significantly soiled |
transfer the order or customer data to 3 persons |
withdraw an order before the delivery time is canceled by the control room, take a new order without completing the previous one | requirements for transportation of dangerous or unformatted baggage that may cause damage to the car or not fit in the luggage compartment |
fulfill an order on another car. When changing cars, you must notify the dispatcher service |
arrive to order with a third party or pick up fellow travelers | if the number of customers exceeds the specified technical characteristics of the vehicle |
attention!
if the driver systematically violates the rules of cooperation, the company reserves the right to refuse to work with this driver
General responsibilities | communication responsibilities |
---|
serviceable and clean car, driving experience from 1 year | tolerant and polite communication with clients |
waiting for the client at least 5 minutes from the time of delivery of the car | current phone number in the program |
compliance of the auto class and additional requirements with the parameters specified in the order | mandatory execution of the order upon its confirmation or refusal within 3 minutes by " driver's refusal» |
neat appearance | discussing all the details of the order / route before it is completed |
knowledge of the main automobile connections of the city | warning the customer in case of delay on the order; if the customer is not satisfied with this, cancellation of the order execution by "driver's refusal" |
compliance with traffic rules | phone call to the Information Support Department to recalculate the order price |
availability of change funds | availability of funds on the program balance and on the mobile account for communication with the client/dispatcher |
additional services
- loading of the cabin (30 UAH) — the client transports a large number of things that did not fit in the trunk and were placed in the cabin.
- Courier (30 UAH) — transportation of things or documents of the customer from point A to point B. The service does not provide for getting out of the car and delivering goods to the floor.
- transportation of an animal (20 UAH) — trip with pets.
- air conditioner (15 UAH) — the order is made with the air conditioner working. For orders of the comfort and business classes, this service is taken into account by default.
- meeting with a sign (50 UAH) — waiting for a client with a sign in his hands, on which his name is indicated. as a sign, we recommend using A4 sheet
- driver — order fulfillment for the customer's car. The fare takes into account the cost of the return trip.
"Baikal"
The Baikal function is used in situations where your life is in danger. After the signal "Baikal", the police are called to your place and sent to the nearest partner drivers with a request for help.